About Me
Hi, I’m Himel — an AI Automation Specialist who helps service-based small and medium businesses streamline operations, boost efficiency, and scale smarter with AI chatbots and low-code tools.
With a background in marketing, social media management, and Google Ads, I understand the real-world struggles business owners face: missed leads, slow response times, and repetitive tasks that drain time and energy.
I design and build automation systems that:
- Provide 24/7 customer support with AI-powered chatbots
- Automate lead capture, qualification, and follow-ups
- Seamlessly connect tools like CRMs, forms, schedulers, and email platforms
- Eliminate manual tasks and simplify complex workflows
Using platforms like Voiceflow, Make.com, Zapier, and Botpress, I create tailored, cost-effective solutions — no bloated software or over-engineered systems, just practical automation that works.
The outcome for my clients:
- Faster response times
- More qualified leads
- Lower operational costs
- Smoother workflows and more time to focus on growth
If you’re ready to take your operations to the next level with AI and automation — let’s talk.
About My Services
Automations
What I Can Automate for Your Business
As an automation specialist, I use tools like Voiceflow, Make.com, N8n, Zapier, ManyChat, and Botpress to build intelligent systems that save time, reduce manual effort, and increase profits. Here are the top 10 automations that I offer —
1. Lead Qualification & Nurturing Chatbots
I create intelligent chatbots (using Voiceflow, Botpress, or ManyChat) that engage visitors on your website or social platforms, qualify leads based on your custom criteria, and guide them to book calls, join your email list, or make a purchase — all without manual effort.
What it does:
Engages visitors via chatbot, asks qualifying questions, and guides them to take action (book calls, join lists, or purchase).
Who it helps:
Service providers, coaches, real estate agents, agencies, consultants.
What tools I use:
Voiceflow, Botpress, ManyChat, Make.com, N8n
The result it creates:
Higher lead quality, better conversion rates, and less manual follow-up.
2. Automated Appointment Booking
I integrate your website or chatbot with calendars (Google Calendar, Calendly, etc.) to automatically book appointments, send reminders, and reduce no-shows. This is especially powerful for coaches, consultants, and service-based businesses.
What it does:
Automatically schedules appointments, sends reminders, and syncs with calendars.
Who it helps:
Coaches, consultants, salons, clinics, and other appointment-based businesses.
What tools I use:
Calendly, Google Calendar, Make.com, Zapier, ManyChat
The result it creates:
Fewer no-shows, less back-and-forth, more confirmed appointments.
3. eCommerce Order Notifications & Abandoned Cart Recovery
I help eCommerce brands recover lost sales and keep customers informed by automating abandoned cart messages, order confirmations, and shipping notifications via email, SMS, or Messenger — powered by tools like ManyChat and Make.com.
What it does:
Sends automated cart reminders, order confirmations, shipping updates via email, SMS, or chat.
Who it helps:
eCommerce brands and product-based businesses.
What tools I use:
ManyChat, Make.com, Shopify integrations, N8n
The result it creates:
Increased sales recovery, improved customer experience, reduced support load.
4. Social Media DM Automation
Using ManyChat and Make.com, I build Instagram and Facebook DM workflows that respond to comments and messages, deliver lead magnets, and qualify leads inside the inbox — a great way to grow your list and book more calls.
What it does:
Responds to Instagram/Facebook DMs or comments, delivers lead magnets or booking links.
Who it helps:
Personal brands, influencers, local businesses, and digital marketers.
What tools I use:
ManyChat, Make.com, N8n
The result it creates:
24/7 engagement, faster lead capture, higher conversions from organic content.
5. CRM and Email List Syncing
I connect your lead capture tools, website forms, and chatbots with your CRM (like HubSpot, Pipedrive, or ActiveCampaign) to automatically update contacts, segment leads, and trigger personalized email campaigns.
What it does:
Connects website forms, chatbots, and lead sources to CRMs and email tools.
Who it helps:
Agencies, service businesses, B2B companies, course creators.
What tools I use:
Make.com, Zapier, HubSpot, ActiveCampaign, Pipedrive, Mailchimp
The result it creates:
Better lead management, organized contacts, and personalized communication.
6. Custom AI Chatbot for Support & FAQs
I build custom GPT-powered chatbots using Voiceflow or Botpress that answer customer FAQs, handle support queries, and integrate with your knowledge base — reducing your support team’s workload and improving customer satisfaction.
What it does:
Answers FAQs, handles support queries, and integrates with your knowledge base using GPT.
Who it helps:
SaaS platforms, eCommerce stores, service-based businesses with high ticket volume.
What tools I use:
Voiceflow, Botpress, GPT API, Make.com
The result it creates:
Reduced support workload, faster response time, better customer satisfaction.
7. Internal Workflow Automation
I set up workflows that automate repetitive internal tasks — like generating documents, assigning tasks in project management tools (Trello, Asana), or sending Slack notifications when a form is submitted or a sale is made.
What it does:
Automates internal tasks like form responses, document creation, task assignments, and notifications.
Who it helps:
Teams and businesses using multiple tools (project managers, HR teams, operations).
What tools I use:
Make.com, Zapier, Google Sheets, Trello, Asana, Slack
The result it creates:
Increased team efficiency, fewer manual steps, and smoother operations.
8. Sales Pipeline Automation
I automate your sales process — from capturing leads to updating deal stages, notifying your sales team, and sending follow-ups — so you never lose a hot lead again. Perfect for B2B service providers.
What it does:
Automates movement of leads through the sales funnel, follow-ups, and deal updates.
Who it helps:
Sales teams, B2B businesses, real estate firms, marketing agencies.
What tools I use:
HubSpot, Pipedrive, Make.com, Zapier, N8n
The result it creates:
No lead falls through the cracks, faster deal closures, better pipeline visibility.
9. Client Onboarding Workflows
Once you close a deal, I help you impress clients with a seamless onboarding experience: welcome emails, contract automation, access setup, and calendar booking — all done automatically with Make.com or Zapier.
What it does:
Welcomes new clients, sends contracts, shares onboarding materials, and books kickoff calls.
Who it helps:
Freelancers, agencies, coaches, consultants, SaaS companies.
What tools I use:
Make.com, Zapier, Google Workspace, Calendly
The result it creates:
A smooth, professional onboarding process that builds client trust from day one.
10. Data Collection & Report Automation
I automate the process of gathering data from multiple platforms (Google Sheets, CRMs, marketing platforms) and generate real-time dashboards or summary emails. Ideal for business owners who want to stay informed without logging into five different tools.
What it does:
Pulls data from multiple platforms and turns it into auto-generated reports or dashboards.
Who it helps:
Business owners, marketers, agencies, and analysts.
What tools I use:
Google Sheets, Make.com, Zapier, Data Studio, CRMs
The result it creates:
Real-time visibility, less manual data pulling, and smarter business decisions.
Chatbots
Smart Chatbots That Grow Your Business
Chatbots aren’t just about answering questions — they’re about driving results. I build conversational AI solutions that help businesses convert more leads, close more sales, and support more customers — 24/7.
1. Lead Generation Chatbot
I design chatbots that qualify leads, ask smart questions, segment users, and push them straight into your CRM or email list. Perfect for real estate agents, consultants, or service businesses who want better leads — on autopilot.
Tools I Use: ManyChat, Voiceflow, Botpress, N8n + GPT API
Where It Works: Website, Instagram, Facebook Messenger, WhatsApp
2. E-commerce Sales Assistant Bot
I build product recommendation chatbots that help users find the right product, answer questions, and offer discounts — just like a smart store assistant would. This increases conversions and average order value.
Tools I Use: Voiceflow, Make.com, ManyChat, GPT API
Where It Works: Website, Instagram DM, Messenger
3. AI-Powered Customer Support Chatbot
I create GPT-powered bots that answer customer questions using your knowledge base, policies, and past FAQs — reducing your support tickets and saving hours of human effort.
Tools I Use: Voiceflow + GPT API, Botpress, Zapier, Make.com
Where It Works: Website Live Chat, In-app Chat, Help Centers
4. Appointment Booking Chatbot
I automate the process of booking appointments, sending reminders, and even syncing with Google Calendar. Ideal for salons, coaches, clinics, and consultants.
Tools I Use: ManyChat, Make.com, Calendly + integrations
Where It Works: Website, Messenger, Instagram, WhatsApp
5. Instagram DM Automation Bot
I set up bots that respond to specific comments, story mentions, or DMs — and instantly deliver lead magnets, discount codes, or booking links. It’s a game-changer for personal brands and eCommerce.
Tools I Use: ManyChat + Make.com + N8n
Where It Works: Instagram DM & Comments
6. Feedback & Survey Chatbot
I build bots that collect real-time customer feedback, reviews, and satisfaction scores in a conversational way — more engaging than boring forms.
Tools I Use: Voiceflow, Botpress, Make.com
Where It Works: Website, Messenger, In-App
7. Onboarding & Training Chatbot
I create bots that onboard your users, explain how your product or service works, and reduce churn by offering in-app guidance. Especially valuable for SaaS platforms or membership sites.
Tools I Use: Voiceflow, N8n, GPT API
Where It Works: In-app, Web widget
8. WhatsApp Chatbot for Business
I build WhatsApp bots that handle order confirmations, lead capture, customer support, and appointment reminders. High open rates and instant engagement make WhatsApp a must-have for many industries.
Tools I Use: Twilio, ManyChat (Pro), Make.com
Where It Works: WhatsApp Business API
Tools I Use
Voiceflow
Best for: Advanced AI chatbots with natural language understanding
Voiceflow allows me to build AI-powered conversational agents that simulate human-like conversations. I use it to create website chatbots, customer support bots, lead qualification flows, and more — fully branded and deeply integrated with your systems.
Make.com
Best for: Visual workflow automation
Make.com connects apps and automates processes without coding. I use it to build full-scale workflows — like auto-assigning leads, syncing form data with CRMs, sending follow-up emails, and automating internal business operations.
Zapier
Best for: Quick automations and app-to-app triggers
Zapier enables fast, no-code integrations between thousands of tools. It’s great for creating simple but powerful automations like email alerts, CRM updates, spreadsheet population, or connecting contact forms to Google Sheets or Slack.
Botpress
Best for: Enterprise-grade AI bots with complex logic
Botpress is a developer-friendly chatbot platform ideal for building intelligent assistants with deeper logic, API calls, and multilingual support. I use it for robust, scalable bots in customer service, onboarding, and support use cases.
ManyChat
Best for: Messenger and Instagram chatbots
ManyChat is ideal for marketing-focused chatbots on platforms like Facebook Messenger, Instagram, and SMS. I build bots for lead generation, abandoned cart recovery, and customer engagement — often integrated with eCommerce and ad funnels.
Calendly, Google Calendar
Best for: Booking automation and calendar integrations
I integrate calendars into websites or chatbots to allow users to book appointments, schedule demos, or reserve services — with automated confirmations and reminders to reduce no-shows.
Gmail & Google Workspace
Best for: Communication and backend process automation
I use Gmail and Google Workspace tools to automate email workflows, notifications, lead alerts, and backend processes like document generation and task assignments.
N8n
Best for: Open-source workflow automation
N8n is perfect when Make.com or Zapier don’t offer enough flexibility. I use it for custom-hosted automations with full control, advanced logic, and scalability — especially for businesses with more technical needs or custom environments.
WordPress
Best for: Website automation and chatbot embedding
For businesses using WordPress, I integrate chatbots, forms, and automation directly into the site. I also help trigger automations from contact forms, WooCommerce actions, or blog interactions.
Shopify
Best for: eCommerce automation
I connect Shopify to automation platforms to handle order updates, abandoned cart recovery, inventory sync, customer messages, and post-purchase follow-ups via email, SMS, or Messenger.
Wix
Best for: All-in-one website solutions
For Wix-based websites, I build chatbot integrations, automate contact forms, and connect business operations like appointment scheduling, email follow-ups, or lead qualification workflows.
Airtable
Best for: Lightweight CRM and backend databases
Airtable acts as a flexible database to track leads, tasks, or project statuses. I use it to create custom dashboards, store chatbot responses, track automation data, and sync across tools like Gmail, calendars, or CRMs.